60 Stories for 60 Years

In 2011, I joined the R&D team of a local biopharmaceutical company in Mexico. For my position and my daily work, I needed a very robust agitator, capable of operating 24/7. 11 years later, I applied to be part of the INFORS HT, LATAM team, an I'm here. I feel that the experience of being a user is very useful in my day-to-day life and makes me feel proud to be part of the INFORS HT, LATAM team.

- Mario Novoa | Application & Sales Specialist, INFORS HT, LATAM

Over 20 years ago, when I was selling INFORS HT shakers through another company, I sold a Multitron Incubator Shaker to Nick Rhind, PhD at the University of Massachusetts Medical Center. After joining the INFORS HT sales team a few years ago, I stopped by to visit Nick, and to my amazement, his Multitron was still up and running!

- Bill Lach | Regional Sales Manager, INFORS HT, USA

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In 2017 we started with a two vessel 0.75L Multifors demo (a lead from a conference, up against multiple competitors). After 6 months of max RPM testing the team determined the INFORS HT Multifors was the most robust, efficient and flexible bench-top bioreactor for their fermentations. Starting in 2018 we installed over 40 more base units for two different processes. The customer now has multiple labs outfitted with high RPM bioreactors for gas fermentation which offer reliable consistent performance year after year.    

- Lucas Schimmelpfenning | Regional Sales Director, INFORS HT, USA

Auf der Suche nach einer neuen Herausforderung fühlte ich mich in Interviews stets sicher – bis Antonio auftauchte. Seine Fragen brachten mich ins Grübeln, seine Perspektiven öffneten neue Türen. Plötzlich war die Entscheidung glasklar: Hier will ich hin. Von ihm kann ich lernen, die Infors HT wird mich beruflich auf das nächste Level bringen. 

When I was looking for a new challenge, I always felt confident in interviews - until Antonio came along. His questions got me thinking, his perspectives opened new doors. Suddenly the decision was crystal clear: this is where I want to go. I can learn from him, and Infors HT will take me to the next level professionally.

- Delia Fidale | HR Manager, INFORS HT, AG

Back in 2014, our bioreactor customers had challenges with the configuration of the touchscreens to match their bioprocess requirements. Knowledge on this was fragmented and spread thin within the organization and it took a great team effort and many customer visits get a clear picture. Our Product Management and R&D teams then put their heads together and improved this as part of the Touchscreen 3 launch in 2017, which turned our touchscreen from the black sheep to one of the key features of our bioreactors. 

- Dirk Hebel | Head of Product Management, INFORS HT, AG

Our End-of-Year Heritage Potluck & Ugly Sweater Contest at INFORS HT, USA (Maryland, US) is a fun way to celebrate Diversity, Equity, and Inclusion. Tonya and I wanted every team member to feel seen, accepted, and included. Sharing dishes from our backgrounds highlights our diversity, while the Ugly Sweater contest brings team spirit and support. The participation has been incredible, making this tradition a true success!

- Adriane Jackson | HR and Customer Service Coordinator, INFORS HT, USA

During the pandemic, I saw INFORS HT products featured on national news broadcasts multiple times. It was a powerful reminder of the critical role we play in supporting scientific advancements. Our shakers and bioreactors weren’t just in labs—they were directly involved in the development of U.S.-approved COVID vaccines. This was more than just a demonstration of our technology; it was proof of the trust researchers placed in INFORS HT service, support, and commitment to science. Knowing that our equipment contributed to such a global effort reinforced the importance of our work and the responsibility we carry in advancing research.

- Andy Magno | Senior VP of Sales, Service, and Marketing, INFORS HT, USA

Seit 1994 bin ich im technischen Service unterwegs – und noch lange nicht müde. In über drei Jahrzehnten habe ich zahlreiche Herausforderungen gemeistert und stets das Ziel verfolgt, Kunden schnell und zuverlässig zufriedenzustellen. In 95 % der Fälle habe ich bereits beim Erstbesuch die passenden Ersatzteile dabei, um Probleme sofort zu lösen. Auch nach all den Jahren bleibt der Job spannend, denn jede Aufgabe fordert Erfahrung, Flexibilität und Engagement. Genau das motiviert mich bis heute.

I have been working in technical service since 1994 and I'm not tired yet. In over three decades, I have mastered numerous challenges and always pursued the goal of satisfying customers quickly and reliably. In 95% of cases, I have the right spare parts with me on the first visit to solve problems immediately. Even after all these years, the job remains exciting because every task requires experience, flexibility and commitment. That is exactly what motivates me to this day.

- Falk Hagemann | Sales Technician, INFORS HT, Germany

In 2016, during a candid lunch with Cell Signaling Technologies, they mentioned a need to increase their protein production in 96-well plates.  I explained that our 3mm throw at 1000min^-1 would do exactly that, but we did not have data to prove it yet.  They could not conceptualize a this orbit and throw for HEK293 cells for fear of shearing forces.  Their current application was a 25mm at 400min^-1. To encourage experimentation, we ordered them a Multitron 3 mm incubator shaker at a discounted price in exchange for shared application notes in a side-by-side comparison.  The results were so dramatically improved that the researchers earned an internal company recognition award.  To this day, we still showcase this scientific poster presentation as proof of the impact the 3mm can have, and it has become INFORS HT’s standard optimization platform for 96-well plates.

- Brian LaPeitra | Regional Sales Director, INFORS HT, USA

Twice a year, Peter, CEO of INFORS USA Inc., takes the time to show his appreciation for the team in a way that is both personal and heartfelt. It’s more than recognizing hard work—it’s about showing he truly cares for each of us. These events are something the whole team looks forward to, bringing us together and reinforcing the strong culture we share. It’s a reminder that our efforts matter and that being part of this team is something special.

- Tonya Anderson | HR Manager, INFORS HT, USA

Vor einigen Jahren hatte ein Kunde ein neues Gerät im Labor, das Probleme machte, Multitron 4 wanderte durch den Raum – ausgerechnet während meines Urlaubs. Trotzdem habe ich per E-Mail Ersatzteile aus der Mutterfirma organisiert und den möglichen Firmware-Fehler besprochen. Direkt nach dem Urlaub fuhr ich mit allen Teilen und einer Lösung zum Kunden und konnte das Problem sofort beheben. Der schnelle und reibungslose Service blieb dem Kunden bis heute positiv in Erinnerung.

A few years ago, a customer had a new device in the lab that was causing problems, Multitron 4 was wandering around the room - while I was on vacation of all times. Despite this, I organized spare parts from the parent company via email and discussed the possible firmware error. Immediately after the vacation, I drove to the customer with all the parts and a solution and was able to solve the problem immediately. The customer still has positive memories of the fast and smooth service to this day.

- Falk Hagemann | Sales Technician, INFORS HT, Germany

Who would have thought a career twist would lead me here? From week one at INFORS HT, I saw the impact of the right team and mission. Having worked at different life science companies, it’s refreshing to be part of a team that takes pride in its history. Reading Alex’s story on day one confirmed it—I joined a company whose mission aligns with mine. Now, nearly two years in, that feeling has only grown, surrounded by a team driven to solve customer challenges.

- Ashley Treas | Americas Marketing Director, INFORS HT, USA

In 2006 we embarked on a niche area of bioprocess, the production of polyhydroxyalkanoates in a Labfors 3 bench-top bioreactor. The customer having limited funding for fundamental research opted to lease the machine from INFORS HT in Malaysia. The data generated made way for a project on a global scale involving University Sains Malaysia, Massachusetts Institute of Technology, Berliner Hochschule für Technik etc. The Labfors performs flawlessly to this very day, and they have successfully scaled to a Techfors pilot bioreactor. 

- Shaman Gaspar | Head of INFORS HT, South East Asia

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A 5PM Friday call from a Pharma company in North Chicago during the early weeks of COVID resulted in a late night emergency service visit to replace a drive belt on a Multitron incubator shaker. During the next few months of COVID this customer knew they could count on INFORS HT shakers and our service and support. We updated and installed eight new stacks of shakers over the next several months to help them to increase their R&D capacity and meet the growing needs of COVID testing products.    

- Lucas Schimmelpfenning | Regional Sales Director, INFORS HT, USA

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When INFORS HT, USA opened in 2014, it was the start of an exciting journey. Over the past decade, we’ve tripled in size, expanded into larger facilities, and strengthened our impact in the biotech industry. A key factor in this growth has been the strong collaboration and knowledge sharing with our HQ teams. Working as a unified global team has allowed us to continuously improve, innovate, and better serve our customers. The progress we’ve made is just the beginning—there’s much more to come!

- Peter Tunon | CEO, INFORS HT, USA

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