60 stories for 60 years

The beginnings of INFORS HT sound like a model start-up success story: Although Alexander Hawrylenko founds his first company not in a garage, but in a tiny empty kiosk in Basel’s Bachletten district. His next stop is a bicycle cellar just around the corner, near St. Paul’s Church, now already with two employees. As the company grows, INFORS HT moves to Hofstetten into an old industrial building. Here, however, it is very difficult to find suitable employees, since for most of them, the farming village on the plateau is too far away from the amenities in Basel. Another move, near to the city again, this time to Binningen into a detached house that is quickly converted into a production site. Before definitively settling in Bottmingen, Infors HT has changed its location altogether six times. 

During a Factory Acceptance Test (FAT), the customer expressed serious concerns late in the evening after a joint dinner — casting doubt on whether the test could continue. This feedback was shared just before midnight, on the "Mittlere Brücke" in the middle of Basel. That very same night, the INFORS team took immediate action: production was informed without delay, and by the next morning, the requested adjustments had already been implemented — precisely in line with the customer’s expectations. When the FAT resumed the following day, the customer was visibly impressed by the speed and precision of the response. What initially seemed like a potential escalation turned into a powerful moment of trust and a clear example of INFORS HT’s commitment to true partnership and customer-centric action.

- Stefan Saal | Technical Sales Support, INFORS HT, AG

In 1991, INFORS HT revolutionized the industry with the invention of the Multitron incubator shaker, introducing the concept of the stackable shaker. Just a few years later, on a service visit to a customer, I saw this innovation first-hand—a double stack of Multitron 1 incubator shakers in an equipment room. It was immediately clear how this ground-breaking design allowed researchers to reclaim valuable lab space, eliminating the need for entire dedicated shaker rooms. The impact was undeniable—Multitron had sparked a revolution in the industry, quickly becoming the gold standard for incubator shakers worldwide.

- Gary Tompkins | VP of Engineering, INFORS HT, USA

While visiting a customer in Turkey, we encountered an issue where the gassing in their bioreactor intermittently stopped, raising concerns about a potential problem with the Labfors bioreactor. Despite several checks during the day, we couldn’t replicate the issue. Later that evening, the customer noticed through eve that the gassing had stopped again—so we immediately drove to the lab that night to investigate further. After some hands-on troubleshooting, we discovered the root cause: the gas supply was being unintentionally shut off during off-hours . Working together, we resolved the issue quickly and ensured uninterrupted operation going forward.

- Lea Wagner | Product Manager, INFORS HT, AG

In 2005 when the Genome and Vaccine Institute was set up, we received the order against all odds, being a lesser-known company then. The project went on to be an immense success. It paved the way for the first ever international hands-on expression systems workshop. INFORS HT and the people involved have one heart and it is passion that drives us.  It serves as testament to our willingness to go far and beyond. That has left an impression with the customer that is hard to beat.

- Shaman Gaspar | Head of INFORS HT, South East Asia

In a multi-tenant building with over 200 businesses, a customer reported low CO₂ readings on several Multitron incubator shakers. I found no issues with the equipment and traced the problem to a leak in the shared CO₂ supply room. While disconnecting the supply without closing the valve, the customer accidentally triggered a CO₂ alarm, leading to a full building evacuation. The issue was resolved quickly, and the customer was satisfied with the outcome.

- Brian LaPietra | Regional Sales Director, INFORS HT, USA

Already in the early 1980s, INFORS HT was thriving on innovation and customer proximity. The company had built a solid reputation thanks to its tailor-made bioreactors and shakers, totalling approximately 12 products, all assembled at its headquarters in Bottmingen, with the largest and most dynamic market being in Germany. 

To manage sales across the border, INFORS HT had partnered with a Germany-based distributor, selling under their brand name. Alexander Hawrylenko understood the importance of building the INFORS HT brand and decided to end the distributor relationship and took a bold step forward. In 1983, he founded INFORS GmbH, the German subsidiary, to take control of the company’s presence in its most important market at this time. It wasn’t just a business move—it was a statement. INFORS HT was committed to staying independent, customer-focused, and true to its identity.

- Laurent Gutzwiller | Head of Internal Trainings, Retired, INFORS HT, AG

In 1980, INFORS AG settled into its new home at Rittergasse 27 in Bottmingen. The company was growing fast, and it soon became clear that expansion to the building across the street was needed. Expansion plans were shared with staff, and just a few days later, a team member jokingly suggested,  “Why don’t we just build a bridge between the two buildings?”

While others chuckled, our founder, Alexander Hawrylenko didn’t. He saw efficiency. He saw possibility. Most of all, he saw a shortcut to save time walking across the street in the rain. Within days, Alex was already sketching out ideas for a Passerelle over a public road, which was a first for Bottmingen. Of course, the local authorities were not amused. Permits? Road rights? Historic preservation? Bureaucracy said “No.” But Alex wasn’t the kind of man to take “no” from someone with a rubber stamp.

He negotiated, explained, re-explained, charmed, and insisted (probably all in one conversation). After weeks of persistence, the Bottmingen council gave approval, likely realizing, “If we don’t approve this bridge, he’ll just build it anyway.” And so it happened: the first-ever Passerelle over a public road in Bottmingen was built. To top it off, INFORS HT even installed a pneumatic tube system discreetly under the Passerelle floor, allowing messages and small items to fly between departments in seconds: Efficiency at its Swiss finest. The result? Faster communication, stronger collaboration, and a daily reminder that at INFORS HT, no idea is too crazy.. if it works.

A few years ago, a customer had a Multitron incubator shaker in the lab that was causing problems, while I was on vacation. Despite being out of office, I organized spare parts via email and discussed potential solutions. Immediately after the vacation, I drove to the customer with all the parts and was able to solve the problem immediately. To this day, our customer still relates fast and smooth service to INFORS HT.

- Falk Hagemann | Sales Technician, INFORS HT, Germany

The ACHEMA event has always been the place where INFORS HT turned heads. Customers and competitors alike would flock to our booth, not just to see what was new, but to see what was unexpected. And sometime between 1994 and 2006, they were greeted by something no one saw coming: a Techfors bioreactor with a built-in beer tap. It was bold.. it was bizarre.. and it was a hit! People lined up not just to ask about the latest features, but to see if they could pour themselves a cold one straight from the bioreactor. The reactions? Laughter, amazement, and lots of selfies.

But the story doesn’t end at the booth. We had brought the beer with us from Switzerland, and that created an unexpected challenge at the border. The customs officials were puzzled. They asked, “You’re importing beer… inside a lab device?" Let’s just say the declaration process was almost as complex as the Techfors control system. The beer tap might not have made it into the final product catalog, but it made a clear statement: INFORS HT is innovative, a little unconventional, and never afraid to have fun along the way.

Sometimes the best partnerships grow from challenge, and that was exactly the case with Dr. Jacques Winter, a pioneering microbiologist and one of INFORS HT’s most important early customers in France. Dr. Winter was known for being avant-garde, sharp-minded, and demanding (in the best way). When he began working with our first-generation Techfors bioreactors and the early software platform, the collaboration quickly turned into something more than a customer-supplier relationship. Together, we refined, improved, and shaped the software to meet real lab needs. It was a partnership based on mutual respect, shared expertise, and a common goal.

As the trust between INFORS HT and Dr. Winter deepened, the next step became clear: In 2002, we officially appointed Dr. Winter as the director of INFORS SARL. Today, Dr. Winter is enjoying his well-earned retirement, having passed the torch to his talented protégé, Fabien Wattré, who continues to lead INFORS France with the same passion and precision. This story is a reminder of what defines INFORS HT—not just technology, but relationships that grow into leadership, and collaboration that builds legacies.

From humble beginnings to a trusted partner: Founded in 1986, INFORS UK began in a modest office in Crewe, transforming over time into a key player in the British biotech landscape. From early fermenter sales to major collaborations with institutions like GSK, the UK team has combined Swiss precision with British spirit. Their story is one of growth, dedication, and unwavering commitment to customers—truly a cornerstone in INFORS' global success.

A 5PM Friday call from a Pharma company in North Chicago during the early weeks of COVID resulted in a late night emergency service visit to replace a drive belt on a Multitron incubator shaker. During the next few months of COVID this customer knew they could count on INFORS HT shakers and our service and support. We updated and installed eight new stacks of shakers over the next several months to help them to increase their R&D capacity and meet the growing needs of COVID testing products.    

- Lucas Schimmelpfenning | Regional Sales Director, INFORS HT, USA