Published: 17 Mar 2025(Updated: 03 Apr 2025)
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60 stories for 60 years

CustomerLife science research

A legacy of customer-centered excellence: For six decades, INFORS HT has built a legacy rooted in customer commitment, innovation, and lasting partnerships. To celebrate this milestone, we are sharing 60 Stories for 60 Years: a collection of inspiring stories from around the world that highlight the people and moments that define INFORS HT. Explore stories that showcase our people and culture, nemorable moments, growth and innovation, and customer successes, each reflecting our dedication to putting customers first. Join us in celebrating the relationships and breakthroughs that have shaped our journey.

Memorable Moment

A start in a tiny kiosk

The beginnings of INFORS HT sound like a model start-up success story: Although Alexander Hawrylenko founds his first company not in a garage, but in a tiny empty kiosk in Basel’s Bachletten district. His next stop is a bicycle cellar just around the corner, near St. Paul’s Church, now already with two employees. As the company grows, INFORS HT moves to Hofstetten into an old industrial building. Here, however, it is very difficult to find suitable employees, since for most of them, the farming village on the plateau is too far away from the amenities in Basel. Another move, near to the city again, this time to Binningen into a detached house that is quickly converted into a production site. Before definitively settling in Bottmingen, Infors HT has changed its location altogether six times. 

Customer Success & Partnerships

A blast from the past: 20 year old Multitron Standard Incubator Shaker

Over 20 years ago, when I was selling INFORS HT shakers through another company, I sold a Multitron Standard Incubator Shaker to Nick Rhind, PhD at the University of Massachusetts Medical Center. After joining the INFORS HT sales team a few years ago, I stopped by to visit Nick, and to my amazement, his Multitron was still up and running!

- Bill Lach | Regional Sales Manager, INFORS HT, USA

Customer Success & Partnerships

Decisions made at midnight. Results delivered by morning

During a Factory Acceptance Test (FAT), the customer expressed serious concerns late in the evening after a joint dinner — casting doubt on whether the test could continue. This feedback was shared just before midnight, on the "Mittlere Brücke" in the middle of Basel. That very same night, the INFORS team took immediate action: production was informed without delay, and by the next morning, the requested adjustments had already been implemented — precisely in line with the customer’s expectations. When the FAT resumed the following day, the customer was visibly impressed by the speed and precision of the response. What initially seemed like a potential escalation turned into a powerful moment of trust and a clear example of INFORS HT’s commitment to true partnership and customer-centric action.

- Stefan Saal | Technical Sales Support, INFORS HT, AG

People & Culture

A career shaped by hands-on R&D experience

In 2011, I joined the R&D team of a local biopharmaceutical company in Mexico, where I needed a very robust agitator, capable of operating 24/7. This lead me to the INFORS HT bioreactors. 11 years later, I applied to be part of the INFORS HT, LATAM team, and here I am. I feel that the experience of being am end user is very useful in my day-to-day life and makes me feel proud to be part of the INFORS HT, LATAM team.

- Mario Novoa | Application & Sales Specialist, INFORS HT, LATAM

Growth & Innovation

Seeing game-changing shaker innovation in action

In 1991, INFORS HT revolutionized the industry with the invention of the Multitron incubator shaker, introducing the concept of the stackable shaker. Just a few years later, on a service visit to a customer, I saw this innovation first-hand—a double stack of Multitron 1 incubator shakers in an equipment room. It was immediately clear how this ground-breaking design allowed researchers to reclaim valuable lab space, eliminating the need for entire dedicated shaker rooms. The impact was undeniable—Multitron had sparked a revolution in the industry, quickly becoming the gold standard for incubator shakers worldwide.

- Gary Tompkins | VP of Engineering, INFORS HT, USA

People & Culture

Over 30 years of service – experience, commitment and passion

I have been working in the INFORS HT Germany technical service since 1994 - and I'm not tired yet. In over three decades, I have mastered numerous challenges and always pursued the goal of satisfying customers quickly and reliably. In 95% of cases, I have the right spare parts with me on the first visit to solve problems immediately. Even after all these years, the job remains exciting. Every task requires experience, flexibility and commitment and this is exactly what motivates me in my role.

- Falk Hagemann | Sales Technician, INFORS HT, Germany

We’re just getting started. New stories will be added each month—celebrating the people, partnerships, and moments that define 60 years of INFORS HT. Check back soon to see what's next.

Our history

Much has changed since the company was founded in 1965. The Spirit of INFORS HT, however, remains the same.

Company history

INFORS HT worldwide

Find a direct contact for a local INFORS HT office or a distributor in one of our locations around the globe.

Worldwide locations

Our history

Much has changed since the company was founded in 1965. The Spirit of INFORS HT, however, remains the same.

Company history

INFORS HT worldwide

Find a direct contact for a local INFORS HT office or a distributor in one of our locations around the globe.

Worldwide locations

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