60 stories for 60 years

The beginnings of INFORS HT sound like a model start-up success story: Although Alexander Hawrylenko founds his first company not in a garage, but in a tiny empty kiosk in Basel’s Bachletten district. His next stop is a bicycle cellar just around the corner, near St. Paul’s Church, now already with two employees. As the company grows, INFORS HT moves to Hofstetten into an old industrial building. Here, however, it is very difficult to find suitable employees, since for most of them, the farming village on the plateau is too far away from the amenities in Basel. Another move, near to the city again, this time to Binningen into a detached house that is quickly converted into a production site. Before definitively settling in Bottmingen, Infors HT has changed its location altogether six times. 

During a Factory Acceptance Test (FAT), the customer expressed serious concerns late in the evening after a joint dinner — casting doubt on whether the test could continue. This feedback was shared just before midnight, on the "Mittlere Brücke" in the middle of Basel. That very same night, the INFORS team took immediate action: production was informed without delay, and by the next morning, the requested adjustments had already been implemented — precisely in line with the customer’s expectations. When the FAT resumed the following day, the customer was visibly impressed by the speed and precision of the response. What initially seemed like a potential escalation turned into a powerful moment of trust and a clear example of INFORS HT’s commitment to true partnership and customer-centric action.

- Stefan Saal | Technical Sales Support, INFORS HT, AG

In 1991, INFORS HT revolutionized the industry with the invention of the Multitron incubator shaker, introducing the concept of the stackable shaker. Just a few years later, on a service visit to a customer, I saw this innovation first-hand—a double stack of Multitron 1 incubator shakers in an equipment room. It was immediately clear how this ground-breaking design allowed researchers to reclaim valuable lab space, eliminating the need for entire dedicated shaker rooms. The impact was undeniable—Multitron had sparked a revolution in the industry, quickly becoming the gold standard for incubator shakers worldwide.

- Gary Tompkins | VP of Engineering, INFORS HT, USA

While visiting a customer in Turkey, we encountered an issue where the gassing in their bioreactor intermittently stopped, raising concerns about a potential problem with the Labfors. Despite several checks during the day, we couldn’t replicate the issue. Later that evening, the customer noticed through eve that the gassing had stopped again—so we immediately drove to the lab that night to investigate further. After some hands-on troubleshooting, we discovered the root cause: the gas supply was being unintentionally shut off during off-hours . Working together, we resolved the issue quickly and ensured uninterrupted operation going forward.

- Lea Wagner | Product Manager, INFORS HT, AG

In 2005 when the Genome and Vaccine Institute was set up, we received the order against all odds, being a lesser-known company then. The project went on to be an immense success. It paved the way for the first ever international hands-on expression systems workshop. INFORS HT and the people involved have one heart and it is passion that drives us.  It serves as testament to our willingness to go far and beyond. That has left an impression with the customer that is hard to beat.

- Shaman Gaspar | Head of INFORS HT, South East Asia

In a multi-tenant building with over 200 businesses, a customer reported low CO₂ readings on several Multitron incubator shakers. I found no issues with the equipment and traced the problem to a leak in the shared CO₂ supply room. While disconnecting the supply without closing the valve, the customer accidentally triggered a CO₂ alarm, leading to a full building evacuation. The issue was resolved quickly, and the customer was satisfied with the outcome.

- Brian LaPietra | Regional Sales Director, INFORS HT, USA